Retail’s landscape is rapidly transforming with the integration of AI, exemplified by Wendy’s FreshAI drive-thru system. AI-driven bots not only streamline transactions but also amass invaluable customer data, shaping a new era of personalized service. By automating data collection and leveraging real-time analysis, businesses optimize touchpoints and enhance profitability. However, this shift raises concerns about job displacement and customer privacy. As AI’s influence grows, the future of retail hinges on navigating the delicate balance between innovation and ethical considerations. (The Conversation) AMS