Affairs Ace Site-Wide Cancellation & Refund Policy

Introduction: At Affairs Ace, we prioritize customer satisfaction and transparency. This policy covers all purchases, including products, subscriptions, and event bookings, made through our website.

Cancellation Policy:

• Customers may cancel their order or subscription at any time by contacting our customer service team at info@affairsace.com.
• For event or contests bookings, cancellations must be made at least 24 hours before the scheduled event time to be eligible for a refund.

Refund Eligibility:

• Customers are eligible for a full refund of the purchase price, after deduction of any applicable service fees and payment partner fees, for cancelled orders, subscriptions, and event bookings made in accordance with our cancellation policy.
• Refunds apply only to the amount charged and do not cover additional charges such as shipping or handling fees.

Service Fees and Payment Partner Fees:

• A nominal service fee and payment partner fee will be deducted from the refund amount. These fees cover administrative and transaction costs.
• The exact amount of these fees will vary based on the purchased product or service.

Refund Process:

• To request a refund, contact our customer service team at info@affairsace.com with your order details.
• Refunds will be processed to the original payment method within 7-14 business days of the cancellation request.
• The appearance of the refund in your account may vary depending on your bank or payment provider.

Exceptions:

• Certain products or services, such as digital downloads or personalized items, may be exempt from this policy. Exemptions will be clearly stated at the time of purchase.
• Event bookings cancelled less than 24 hours before the scheduled event time are not eligible for a refund.

Contact Information:

• For any queries or assistance with cancellations and refunds, please contact us at info@affairsace.com.

Policy Changes:

• Affairs Ace reserves the right to modify this cancellation and refund policy at any time. Customers are encouraged to review the policy periodically for updates.