Air India, now owned by the Tata Group, has launched five new contact centres globally, including in Cairo and Kuala Lumpur, to assist customers. Partnering with Concentrix and iEnergizer, the airline aims to enhance premium services and domestic inquiries. It introduced a premium desk for frequent flyers and premium guests, alongside an in-house strategy for managing emails, social media, and chat support. Additionally, a 24/7 grievance management desk has been established to address customer queries promptly.
Air India Expands Customer Support with New Contact Centres
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