Air India has announced the successful deployment of ‘Maharaja,’ the world’s first Generative AI virtual agent in the airline industry, powered by Microsoft’s Azure OpenAI service. ‘Maharaja’ has effectively handled over half a million customer queries since its pilot launch in March 2023, managing more than 6,000 daily inquiries in four languages. The airline plans to enhance the AI agent further, incorporating features such as graphical interactions and data-driven deep-personalization. The introduction of sophisticated capabilities aims to improve customer experience and streamline interactions, while freeing up human agents for more complex tasks. Air India’s innovative approach marks a significant milestone in AI adoption within the aviation sector.
Air India Leads the Way with ‘Maharaja’ – World’s First AI Virtual Agent in Aviation
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