In the last financial year (FY24), Bharat Sanchar Nigam Limited (BSNL) lost 18 million customers, reducing its customer base to 88.06 million. The Telecom Regulatory Authority of India (TRAI) reported that BSNL lost 2.3 million customers in March 2024 alone, attributing the decline to a lack of investment in network upgrades. BSNL’s failure to roll out high-speed 4G and 5G networks has contributed to its customer depletion. This loss positions BSNL as the second telecom operator, after Vodafone Idea Limited (VIL), unable to halt subscriber decline. While BSNL’s market share dropped to 7.57%, private telecom providers like Reliance Jio and Bharti Airtel continue to gain customers, further solidifying their dominance in the market.
BSNL Loses 18 Million Customers, Struggles with Network Upgrades
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