The Consumer Disputes Redressal Commission in Central Mumbai ruled against Flipkart for unfair trade practices, ordering it to pay a customer Rs 10,000 for mental harassment caused by canceling his iPhone order. Despite Flipkart’s claim of being an intermediary, the commission held it responsible for the cancellation, noting the lack of proof regarding delivery attempts. The commission concluded Flipkart’s actions were intentional for extra profit, constituting deficiency in service. Although the customer received a refund, compensation was warranted for mental anguish. Flipkart was instructed to pay Rs 10,000 for the customer’s distress and Rs 3,000 for costs incurred.
Flipkart Ordered to Compensate Customer for Unfair Trade Practices
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