A study by Deloitte India reveals that half of the senior management in Indian public sector banks (PSBs) lack digital capability, hindering rapid transformation. With digitalization advancing in customer service, operations, and cybersecurity, PSB leaders face the challenge of adapting swiftly while managing diverse operations. The focus on financial inclusion adds complexity. Deepti Agarwal, Deloitte India’s Human Capital Consulting partner, highlights a gap in implementing emerging digital trends among senior leaders, who are typically focused on operational details. The findings underscore the urgency for PSBs to revamp senior leadership for effective digital transformation.
Revamping Senior Leadership for Digital Transformation in Indian Public Sector Banks
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